Carbonfibergeek's Privacy Policy was updated on December 31, 2021.
Carbonfibergeek takes your privacy very seriously. That's why we have developed a privacy policy that covers how we collect, use, disclose, transfer, and store your information. Please take some time to familiarize yourself with our practices regarding customer privacy and contact us if you have any questions.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a specific individual.
Any time you contact Carbonfibergeek or a Carbonfibergeek affiliate, you may be asked to provide personal information, which may be shared by Carbonfibergeek and its affiliates and used in accordance with this Privacy Policy. Carbonfibergeek and its affiliates may also combine this information with other information to provide and improve our products, services, content and advertising. You are not obligated to provide the personal information we request, but in many cases, if you choose not to, we will not be able to provide you with our products or services or respond to any problems you encounter.
The following provides some examples of the types of personal information Carbonfibergeek may collect and how we may use such information.
What Personal Information We Collect：
a) When you create a Carbonfibergeek ID, apply for business credit, purchase a product, sign up for an offline Carbonfibergeek event, connect to our services, contact us, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, device identification number, IP address, location information, and credit card information.
b) When you use Carbonfibergeek products to share content with family and friends, send gift certificates and products, or invite others to use Carbonfibergeek services or forums, Carbonfibergeek may collect information that you provide in connection with those people, such as name, mailing address, email address, and phone number. Carbonfibergeek will use this information to fulfill your requests, to provide related products or services, or for anti-fraud purposes.
c) In some jurisdictions, we may require users to provide government-issued identification for the purpose of providing commercial credit, managing reservations, or complying with legal requirements, but only in a limited number of cases.
How we use your personal information
We will process your personal information for the purposes described in this Privacy Policy with your consent when Carbonfibergeek needs to fulfill a legal obligation, when we believe it is necessary to protect Carbonfibergeek's legitimate interests, or when it is necessary for Carbonfibergeek to disclose information to third parties.
- Using the personal information we collect, we can keep you informed of Carbonfibergeek's latest product releases, product updates and upcoming events. If you do not wish to be included in our mailing list, you may make changes and opt out at any time by visiting our website.
- We also use personal information for the following purposes: to help us create, develop, operate, deliver and improve our products, services, content and advertising, and for loss prevention and fraud prevention purposes. We may also use your personal information for account and network security purposes, including to protect our services for the benefit of all users. When using your information for anti-fraud purposes, the information is derived from the online transactions you complete with us. We will only use your data for anti-fraud purposes if two conditions are met: it is absolutely necessary; and the use of the data is assessed to be in our legitimate interest to protect our customers and services. For specific online transactions, we may also verify the information you provide through publicly available sources.
- We may use your personal information (e.g., date of birth) to verify identity, to assist in identifying users, and to determine appropriate services. For example, we may use the date of birth to determine the age of the Carbonfibergeek ID account holder.
- At times, we may use personal information to send important notices, such as information about purchases and changes to terms, conditions, and policies. Because this information is essential to your communication with Carbonfibergeek, you cannot refuse to receive such information.
- We also use personal information for internal purposes such as auditing, data analysis and research to improve Carbonfibergeek's products, services and communications with our customers.
- If you participate in a sweepstakes, contest or similar promotion, we will use the information you provide to administer such activities.
Sources of personal information not collected from you.
We may obtain personal information about you from others who have shared their content with you using Carbonfibergeek products, sent gift certificates, and products, or have invited you to use Carbonfibergeek services or forums. For security and fraud prevention purposes, we may also verify the information you provide when creating your Carbonfibergeek ID with a third party.
For research and development purposes, we may use datasets, such as those that contain: images, voice,s or other data that may be associated with an identifiable individual. In obtaining such datasets, we comply with the laws of the jurisdiction in which the dataset is hosted. In using such datasets for research and development, we do not attempt to re-identify individuals who may appear in them.
Collection and Use of Non-Personal Information
We also collect data that cannot be directly linked to any particular individual using its own. We may collect, use, transfer and disclose non-personal information for any purpose. Below are some examples of the non-personal information we may collect and how we may use it.
- We may collect information such as occupation, language, zip code, area code, unique device identifier, referring URL, location, and the time zone in which the user is using Carbonfibergeek products so that we can better understand customer behavior and improve our products, services, and advertising.
- We collect information about our customers on our website, on WeChat, Weibo, and other third-party logins, in connection with offline activities applicable to Carbonfibergeek, and from our other products and services. We may aggregate this information to help us provide more useful information to our customers about which parts of our website, products and services are of most interest to them. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
- We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the results provided by our Services and to make them more relevant. Such information will not normally relate to your IP address, except in the following limited circumstances: We need to ensure the quality of the services provided over the Internet.
- With your explicit consent, we may collect data about how you use devices and certain applications to help app developers improve their apps.
If we use non-personal information in combination with personal information, such information will be treated as personal information for the duration of the combination.
Cookies and Other Technologies
Carbonfibergeek's websites, online services, interactive applications, emails, and advertisements may use "cookies" and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people visit, measure the effectiveness of ads and web searches, and improve them. We treat the information we collect through cookies and other technologies as non-personal information. However, we also treat Internet Protocol (IP) addresses or similar identifiers as personal information if such identifiers are considered personal information under local law. Similarly, for purposes of this Privacy Policy, where non-personal information is used in combination with personal information, we treat the combined information as personal information.
Carbonfibergeek and our partners may also use cookies and other technologies to record personal information when you use our websites, online services, and applications. In these cases, our goal is to make your experience with Carbonfibergeek products and services more convenient and personalized. For example, if we know your name, we can welcome you the next time you visit the Carbonfibergeek Store online. If we know your country and the language you speak (or if you are an educator, your school), it will help us provide a shopping experience that is tailored to you and more useful to you. If we know that someone has used your computer or device to purchase a product or use a service, it will help us to deliver ads and emails to you that better match your interests. If we know your contact information, as well as information about your vehicle or device, we can better personalize your shopping guide, set up your customized product offerings, and provide you with better customer service.
If you wish to disable cookies, please contact your provider to learn how to do so, but please note that disabling cookies will prevent you from using certain features of the Carbonfibergeek website.
As with most Internet services, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser types and languages, Internet Service Providers (ISPs), referring/exit sites and applications, operating systems, date/time stamps, and clickstream data.
We use this information to understand and analyze trends, administer the Site, understand user behavior on the Site, improve our products and services, and gather information about the overall audience characteristics of our user base, which Carbonfibergeek may use in our marketing and advertising services.
In some of our emails, we use "click-through URLs" that link to content on the Carbonfibergeek website. When a customer clicks on one of these click-through URLs, it passes through a separate web server before reaching the target page on our site. We track this click-through data to help us determine our customers' interest in a particular topic and to measure the effectiveness of our communications with them. If you do not like this type of tracking, please do not click on text or image links in emails.
Pixel tags allow us to send emails in a format our customers can read and tell us if the email was opened. We can use this information to reduce or eliminate emails sent to customers.
Disclosure to Third Parties
At times Carbonfibergeek may provide certain personal information to strategic partners who work with Carbonfibergeek to provide products and services or who help Carbonfibergeek market to its customers. If you are permitted to use the Services, your account is subject to Carbonfibergeek's and your carrier's privacy policies. Carbonfibergeek will only share personal information with third parties for the purpose of providing or improving our products, services, and advertising; it will not share personal information with third parties for their marketing purposes.
Service Providers
Carbonfibergeek shares personal information with companies that provide services such as processing information, providing credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer surveys or satisfaction surveys. These companies are obligated to protect your information and may be located anywhere where Carbonfibergeek conducts business.
Other
It may be necessary for Carbonfibergeek to disclose your personal information as required by law, legal process, litigation, and/or public agencies and government departments within or outside your country of residence. We may also disclose information about you if we determine that disclosure is necessary or appropriate in connection with national security, law enforcement, or other matters of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. In addition, in the event of a reorganization, merger, or sale, then we may transfer all personal information we collect to the relevant third party.
Protection of Personal Information
Carbonfibergeek takes the security of your personal information very seriously, and Carbonfibergeek online services, such as the Carbonfibergeek Store online store, use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When Carbonfibergeek stores your personal data, we use computer systems with limited access that are deployed in facilities that are protected by physical security measures.
When you use certain Carbonfibergeek products or services or post on Carbonfibergeek forums, chat rooms, or social networking services, the personal information and content you share will be visible to other users, who may read, collect or use your personal information. You are solely responsible for the personal information you decide to share or submit in the situations described above. For example, if you post your name and email address in a forum, that information is public. Please exercise caution when using such features.
Presence of automated decision making (including audience profiling)
Carbonfibergeek does not make decisions regarding the use of algorithms or audience profiling that could have a significant impact on you.
Integrity and Retention of Personal Information
Carbonfibergeek provides convenient ways for you to ensure that your personal information is accurate, complete, and up to date. We will retain your personal information for as long as necessary to achieve the purposes described in this Privacy Policy and in the Service Specific Privacy Summary. In evaluating the length of time described above, we will carefully verify whether it is necessary for us to collect personal information and, if we believe it is indeed necessary to collect personal information, we will keep that information for the minimum period of time necessary to achieve the relevant purpose, unless we are required by law to retain it for a longer period of time.
Access to Personal Information
You can help us ensure that your contact information and preferences are accurate, complete, and up to date by logging into your Carbonfibergeek account page. For other personal information that we retain, we will provide you with access and copies for any purpose, including requesting that we correct the data if it is inaccurate or delete it if Carbonfibergeek is not entitled to retain it by law or for legitimate business purposes. We reserve the right to refuse to process insubstantial/entangling requests, requests that compromise the privacy rights of others, requests that are extremely impractical, and requests that do not require access to information under local law. We may also refuse to delete data or request access to data if we believe that some aspect of the request may prevent us from using the data lawfully for the aforementioned anti-fraud and security purposes. Online tools for making access, correction or deletion requests are available on a region-specific basis and can be found and used at privacy.carbonfibergeek.com. If the online tool for requesting access is not currently available in your country, you can make a direct request by visiting https://carbonfibergeek.com/pages/company-contact.
Children and Education
For children who use Carbonfibergeek products and services, we are well aware of the importance of taking extra precautions to protect their privacy and security. Children under the age of 13 (or a similar minimum age in the relevant jurisdiction) cannot create their own Carbonfibergeek account.
If we discover that we have collected personal information from a child under the age of 13 (or a similar minimum age in the relevant jurisdiction) that does not meet the above criteria, we will take steps to delete such information as soon as possible.
Location Services
In order to provide location-based services on Carbonfibergeek.com when available, Carbonfibergeek, as well as our partners and licensees, may collect, use and share accurate location data, including the real-time geographic location of your Carbonfibergeek product or device. When conditions permit, location-based services use GPS, Bluetooth, and your IP address, plus crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine the approximate location of your device. With your consent, we collect such location data anonymously and in a form that does not personally identify users for Carbonfibergeek and our partners and licensees to provide and improve location-based products and services. For example, when you choose to use an application software provider's location services, your device may share your geographic location with that provider.
Third-Party Sites and Services
Carbonfibergeek's websites, products, applications (in the future), and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties.
Information collected by third parties that may contain, for example, location data or the contact information is subject to the third party's rules regarding privacy. We want you to be aware of these third-party privacy rules.
Company-wide Commitment to Your Privacy
To ensure the security of your personal information, we communicate our company-wide privacy and security guidelines to all Carbonfibergeek employees and strictly enforce privacy safeguards within the company.
Privacy concerns
If you have any questions or concerns about Carbonfibergeek's privacy policy or data processing or would like to file a complaint about a possible violation of local privacy laws, please contact us. You may contact us at any time by calling the relevant Carbonfibergeek support number in your country.
When privacy or personal information issue is received in response to an access/download request, we have a team of professionals who screen and categorize contacts and will attempt to resolve the specific issue or question you have raised. If your question itself involves a more significant matter, we may ask you to provide additional information. Those contacts who raise more significant issues will receive a response. If you are not satisfied with the response you receive, you may refer your complaint to the appropriate regulatory agency in your jurisdiction. If you consult us, we will provide you with information on the relevant complaint channels that may apply to your situation.
Carbonfibergeek may update its privacy policy at any time. If we make material changes to our privacy policy, we will post a notice and an updated privacy policy on our website.